It was in April 2017 that the Citizen Support Portal (CSU) has been launched by the Prime Minister of Mauritius.

In fact, I was having huge problem with Mauritius Telecom – had applied to have a fixed telephone line and MyT service installed. At my nearest Orange Shop, I had made the application on 5th June 2017 but after many months, nothing serious was being done by Mauritius Telecom. Several times, almost every month I used to phone them – 203 9090, 8902 etc to do follow up. But Nothing Concrete! a very frustrating experience.

Then I decided to open a Ticket at the Online Citizen Support Portal. I was pretty amazed by the speed at which the officers handled my request. Today, Mauritius Telecom technicians did install the Fibre Optics to Home and myT and immediately around 4pm, i got an email from the CSU that needful has been done!

Here’s their reponse to my request :

Dear Ramjeeawon Ashesh,

A request has been created and request number is #94571945. A representative will follow-up with you as soon as possible. You can view this request’s progress online.

Your Citizen Support Team,

If you wish to provide additional comments or information regarding the issue, please reply to this email or login to your account for a complete archive of your requests.

Disclaimer Notice:

This e-mail message (including any attachments) is intended for the addressee only, and may contain confidential information. The unauthorised use, disclosure or copying of this e-mail or any information contained within it is strictly prohibited. If you are not the intended recipient, please notify the author and delete this e-mail (including any attachments) immediately in its entirety.

This e-mail message has been swept by a virus checker for the presence of known computer viruses. Besides, any opinion or other information in this email (including any attachments) that does not have anything to do with the official business of the Government of Mauritius, is personal to the author, and therefore does not engage any liability whatsoever of the Government of Mauritius.

The above statement does not constitute an acceptance of liability on the part of the Government of Mauritius or its employees in the event of technical or virus issues generated by this e-mail. It is the responsibility of the recipient to take adequate security measures. Further, the Government of Mauritius or its employees do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information contained in the email (including any attachments) and/or reliance or its availability at any time. The recipient must also verify/check any information with the relevant Government department(s) and/or other source(s), and to obtain any appropriate professional advice before acting on the contents of this email (including any attachments).

Hats off the the Online Citizen Support Portal!

On 06 September 2017, the Citizen Support Corner was launched at the Postal Museum in Port Louis. The CSU services were extended to include Mauritius Post in the project. Henceforth, citizens can go to the post office where an officer assists them in filing their request(s) on the Citizen Support Portal.

Here’s more info about this new service:

How to File A New Request?

1. Citizen accesses portal via https://csu.mu

2. Citizen user can either:

Sign In to share concern or
Click on New Request to share concern directly without Sign In

1. Basic Information:

Citizen user need to select the Help Topic from the drop down lis

2. Contact Information:

Citizen user need to fill details for contact information including Full Name, National ID Number and Contact Number.

3. Support Request:

Citizen user need to provide a Subject for the request
Citizen user gives description of the request
Citizen user can upload documents, videos, files with request

4. Support Request:

Citizen user can select institutions contacted previously
Citizen user must select the Nearest CAB
Citizen user must agree on Terms and Conditions
Citizen user must enter the CAPTCH Text before Creating Ticket

1. Submission Confirmation:

Citizen user will be provided with a unique reference number once Citizen has created a ticket (request has been filed)
An acknowledgement email will be sent to the Citizen user